![]() You can ping the WorkSpaces API endpoint for your Region to see how much the RTT changes over the course of the ping. Confirm whether the issue occurs only when you connect by using VPN or proxy, or whether the connection issues persist without VPN or proxy. Note: Connection issues can occur if you're connected through a VPN, and then connect to your WorkSpace. ![]() Instability of the network that you access the WorkSpace from can also cause a WorkSpace to disconnect and reconnect. Launch the WorkSpaces client, and then choose Network on the bottom-right corner of the login window. You can also see health checks specific to the machine that the client is running on. Note: It's a best practice to use Connection Health Check several times throughout the day to see if your data changes. You might experience frequent connection issues and extreme lag while using the WorkSpace. A SLOW Speed Rating indicates an RTT above 250 ms.The RTT is suitable to connect, but you might experience degraded performance. An ACCEPTABLE Speed Rating indicates an RTT between 100 ms and 250 ms.A FAST Speed Rating indicates that your RTT is less than 100 ms, resulting in a healthy connection.Use Connection Health Check to verify that your internet connection is suitable for Amazon WorkSpaces: To resolve issues with your WorkSpace frequently disconnecting and reconnecting, follow these steps: Verify your RTT If your local network has trouble maintaining connections, the WorkSpaces client drops the connection and tries to reconnect. For more information, see Amazon WorkSpaces client network requirements. A WorkSpace that frequently disconnects and reconnects usually indicates high round-trip time (RTT) or an unstable internet connection.įor a healthy connection from your network to the AWS Region that your WorkSpace is in, the RTT should be less than 100 ms.
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